In my last post, we looked at what to take into consideration before you purchase a second hand machine. Today I want to look at the top three things you must do as soon as that machine arrives.
One of the main differences between purchasing brand new and second hand is going to be the warranty. Second hand machines generally do not come with a warranty, and any onus is on you as the purchaser to make sure the item has been received properly. If there is an issue with the item, it is also on you to relay this to the seller promptly and ask for resolution.
I believe there are 3 things that you can immediately do once you are received a machine, to ensure that you will have many years of happy stitching.
Turn the machine on, and stitch out a design.
I don’t necessarily think that you need the correct thread, but you will require bobbin fill and at least one spool of embroidery thread, and you will be able to immediately see/sense if there is any problem with the machine stitching out a design. This will test the thread path, the mechanical arm movement, and the internal computer system.
Look at the listing that you purchased the item from.
Unpack the box, and tick of each item as it comes out of the box. If anything is missing, immediately contact the seller and let them know (it can quite easily be a mistake as they packed up the box that they forgot something).
Consider having the machine professionally serviced before you begin a project.
I know that many of you will say I just purchased it, it won’t need a service so quickly. I have a great service guy, and I have him service any new machines I purchase so that he can ensure they are working well, and are properly oiled and calibrated before I begin stitching. I then know that I am starting something from a point of power, having confidence that my machine will work for a long time.
If you are one of the few who does have an issue with a machine they have purchased second hand, I recommend
- Take photos of any issues as they occur (if the box is damaged on receipt, then photograph the box before opening.
- Immediately contact the seller, and in a positive manner, let them know, in as deep a descriptive manner as possible, what is going on.
- Give the seller a chance to respond to you. Whilst many of us are on our computers/phones 24/7, others are not, and I would give 24 hours before I escalated any issue.
- Escalate the issue by contacting the payment provider and attempting to get the payment back (great for paypal and ebay).
I am sure that there are people who have had bad situations that create the urban legends of terrible transactions, however I believe most of us are honest, and not attempting to rip others off, and happy to assist if there are any troubles.
I hope you have enjoyed this post, I would love to hear of your experiences with purchasing second hand machines. Let us know what you think below in our comments section.
Until next time, have a Stitchin’ Day. Julie.